Terms of Service
Effective and last updated: July 24, 2026
These Terms of Service (“Terms”) govern access to MandateSignal websites, software, pilots, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms.
1. Eligibility and authority
You must be at least 18 and able to form a binding contract. If you use the Service for an organization, you represent that you have authority to bind it. You are responsible for account security, authorized users, and activity under your account.
2. The Service
MandateSignal provides business-signal monitoring, predictive lead generation, recruiting workflow tools, enrichment, digests, and AI-assisted recommendations. Features, sources, limits, and availability may change as the Service develops. Beta or pilot features may be incomplete and may be changed or discontinued.
3. Professional judgment and no guarantee
Signals, scores, forecasts, contact suggestions, candidate assessments, summaries, and drafts are informational. They may be incomplete, delayed, or inaccurate and require human review. MandateSignal does not guarantee a mandate, placement, response, revenue result, contact deliverability, candidate suitability, or employment outcome. You remain responsible for recruiting, outreach, employment, and business decisions.
4. Acceptable use
You must use the Service lawfully and professionally. You may not use it to discriminate unlawfully; make solely automated employment decisions; send spam or deceptive messages; scrape or resell the Service; bypass access, credit, or rate limits; introduce malicious code; interfere with the Service; misrepresent signal confidence; infringe rights; or submit personal information without required notice, consent, or another lawful basis.
5. Customer data and candidate information
You retain rights in information you submit (“Customer Data”). You grant MandateSignal a limited right to host, process, transmit, and display Customer Data to provide, secure, support, and improve the Service. You represent that you have all rights and permissions necessary to provide Customer Data. Candidate information must be handled according to applicable privacy, employment, anti-discrimination, and marketing laws and our Candidate Consent policy.
6. Confidentiality
Each party may receive nonpublic business, technical, customer, candidate, or commercial information from the other. The receiving party will use reasonable care, use it only for the relationship, and disclose it only to people and providers who need it and are bound by appropriate duties. These obligations do not cover information independently developed, rightfully received without restriction, or publicly available through no breach.
7. Intellectual property and feedback
MandateSignal and its licensors own the Service, software, models, workflows, design, and documentation. Subject to these Terms and payment obligations, we grant you a limited, nonexclusive, nontransferable right to use the Service internally during your term. You may use exported Customer Data and generated outputs, subject to third-party rights and law. Feedback may be used without restriction or obligation.
8. Fees and subscriptions
Paid plans, trials, renewals, cancellation, credits, refunds, taxes, and payment processing are governed by the Subscription Agreement, the checkout page, and any signed order form. If a signed agreement conflicts with these online Terms, the signed agreement controls for that customer.
9. Third-party services
The Service relies on third-party infrastructure, data, enrichment, email, payment, monitoring, and AI providers. Third-party services may have separate terms, change their data, or become unavailable. We are not responsible for third-party products outside our control.
10. Suspension and termination
We may suspend or terminate access for material breach, nonpayment, security risk, unlawful use, harm to the Service or others, or as required by law. You may stop using the Service at any time and may cancel a subscription as described in the Subscription Agreement. Provisions that by nature should survive will survive, including payment, confidentiality, intellectual property, disclaimers, liability limits, and dispute terms.
11. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” MandateSignal disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not warrant uninterrupted, error-free, or completely secure operation or the accuracy of third-party data or generated outputs.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, or data. Except for payment obligations, misuse of the other party’s intellectual property, breach of confidentiality, or liability that cannot legally be limited, each party’s aggregate liability will not exceed amounts paid or payable for the Service during the 12 months before the event giving rise to the claim.
13. General
Neither party is liable for delay caused by events beyond reasonable control. You may not assign these Terms without our consent, except with a merger or sale of substantially all assets. If a provision is unenforceable, the remainder stays effective. Failure to enforce is not a waiver. These Terms, the Privacy Policy, Subscription Agreement, and applicable order form are the complete agreement for the Service.
14. Changes and contact
We may update these Terms and will post the revised date. Material changes may be communicated through the Service or email. Continued use after the effective date constitutes acceptance where permitted by law. Questions may be sent to legal@mandatesignal.com.